moon4d FAQ

moon4d requires a government-issued photo ID (Indonesian KTP, driver's license, or passport), a selfie photograph holding that document, and proof of address dated within the last three months (a utility bill, bank statement, or official correspondence showing your Indonesian address). Documents are reviewed within 24 hours on business days. Verification is mandatory before your first withdrawal.

The most common causes are an incorrect password, a caps-lock issue, or a temporarily locked account after multiple failed attempts. Use the 'Forgot Password' link on the login page to reset via your registered email. If your account has been suspended or you have an active self-exclusion in place, contact [email protected] with your username for assistance.

No. moon4d strictly enforces a one-account-per-player policy. Duplicate accounts are identified through identity verification and device checks. If a second account is detected, both accounts may be suspended, bonuses forfeited, and funds subject to review. If you have lost access to your original account, contact support rather than registering again.

To permanently close your account, email [email protected] from your registered email address stating your request and account username. Any remaining balance will be withdrawn to your verified bank account before closure. If you are closing due to gambling concerns, we recommend activating self-exclusion first — see our Responsible Gaming page for details.

BCA bank transfers to moon4d are credited within 1 to 5 minutes during normal banking hours (approximately 05:00–22:00 WIB). Transfers made outside those hours may take slightly longer due to BCA's interbank settlement windows. Always transfer the exact amount shown at checkout to ensure automatic matching. The minimum deposit via BCA is Rp 10.000.

moon4d accepts deposits via Indonesian bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and all major e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit is Rp 10.000 regardless of method. There are no deposit fees charged by moon4d, though your bank or e-wallet provider may apply their own transfer fees.

The minimum withdrawal to a Mandiri bank account on moon4d is Rp 50.000. Withdrawals are processed in under 5 minutes once approved by our finance team, typically around the clock. Your Mandiri account name must match the name on your verified moon4d account exactly — mismatched names will cause the withdrawal to be declined for security reasons.

Yes. moon4d supports both OVO and GoPay for deposits and withdrawals. Simply select your preferred e-wallet at the cashier, enter the registered phone number linked to your OVO or GoPay account, and confirm the transaction within the app. E-wallet transactions are typically credited or debited within 2 minutes. The minimum e-wallet deposit is Rp 10.000.

moon4d does not charge withdrawal fees on standard transactions. However, players who have claimed a bonus must complete the applicable wagering requirement before funds become withdrawable. If your bank or e-wallet provider charges inter-bank transfer fees, those costs are outside moon4d's control and borne by the player. Contact support if a fee appears unexpectedly on your transaction.

moon4d's sportsbook covers every BRI Liga 1 fixture with pre-match and live in-play markets, including match result (1X2), Asian handicap (voor bola), over/under total goals, both teams to score, and correct score. Navigate to the Football section, filter by BRI Liga 1, and select your market. Minimum bet is Rp 1.000. Odds are updated in real time and reflect current form, team news, and market activity.

Yes. You can fund your moon4d account via OVO and use that balance to play togel (Indonesia's traditional numbers lottery). moon4d offers 2D, 3D, and 4D togel markets with draws from multiple licensed pools throughout the day. After depositing via OVO, navigate to the Togel section, select your preferred pool and draw time, enter your numbers, and confirm your stake.

Mix parlay (also known as an accumulator) is a single bet combining three or more match selections across different games. All selections must win for the bet to pay out, but the odds multiply across each leg — meaning a small stake can return a very large payout. moon4d supports mix parlay across football, basketball, and other sports, with a minimum of 3 legs and a maximum of 15 legs per slip.

Return-to-Player (RTP) percentages vary by game and studio. Most slot gacor (high-payout slot) titles from Pragmatic Play and Pocket Games Soft on moon4d carry RTPs between 94% and 97%. The RTP figure for each game is displayed in the game's information panel before you start playing. Higher RTP means the game returns a greater theoretical percentage of wagers to players over the long run, though individual session results will vary.

Yes. moon4d features live sabung ayam (traditional Indonesian cockfighting) betting streamed in real time from licensed arenas. Players bet on Meron (the favored side) or Wala (the underdog) before and during each live bout. Matches run throughout the day and results are settled immediately after each fight. A stable internet connection is recommended for the best live streaming experience.

moon4d is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. The platform uses responsive design, so the full sportsbook, live casino, slots, and togel sections are accessible from any modern smartphone browser. For the best experience, use Google Chrome or Safari on a device running Android 8+ or iOS 13+.

moon4d offers new members a welcome deposit bonus on their first qualifying deposit. The bonus percentage and maximum cap are displayed on the current promotions page — these figures are updated periodically. To claim, opt in during the deposit process and ensure your deposit meets the minimum qualifying amount. Bonuses not claimed at the time of deposit cannot be applied retrospectively.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus funds convert to withdrawable cash. For example, a bonus with a 10x wagering requirement means a Rp 100.000 bonus requires Rp 1.000.000 in total bets before withdrawal. Full details are stated in the bonus terms at the time of claiming. Not all game types contribute equally — slots typically count 100%, while live casino tables may count less.

Yes. moon4d runs weekly cashback promotions across sportsbook and casino products. Cashback is calculated as a percentage of your net losses over the qualifying period and credited to your account automatically at the start of the following week. Cashback credits typically carry lower wagering requirements than standard bonus funds. Check the active promotions section of your account dashboard for the current cashback rate and eligibility criteria.

moon4d's VIP program is tiered, with higher tiers unlocking better benefits — faster withdrawals, higher deposit limits, dedicated account managers, exclusive bonus rates, and invitations to VIP-only events. Points accumulate automatically with every real-money bet placed. Your tier is reviewed monthly based on point volume. The top Black Diamond tier represents moon4d's most exclusive level of service.

Yes. moon4d runs dedicated seasonal promotions during Ramadhan, Idul Fitri, Indonesian Independence Day (17 August), and other local occasions. These limited-time offers are announced via email and account notifications in advance. Terms and qualifying conditions are specific to each campaign and differ from standard welcome or reload bonuses. Watch your inbox and the promotions tab around these dates.

moon4d operates with SSL encryption on all data transmission, certified Random Number Generator (RNG) technology across casino and togel games, and strict KYC and anti-money laundering procedures. Player funds are held in segregated accounts separate from operational funds. Our platform undergoes regular independent security audits, and all game outcomes are provably fair, verifiable through each game's audit certificate.

You must be at least 21 years old to register and play on moon4d. This requirement applies to all players regardless of the game type — sportsbook, casino, slots, togel, or sabung ayam. Age is verified during the KYC process. Accounts found to belong to persons under 21 are closed immediately and all deposits returned. If you suspect a minor is using moon4d, report it to [email protected].

Log in and navigate to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit caps, configure session time limits, or activate a time-out or self-exclusion period ranging from 24 hours to permanent. Limit reductions take effect immediately. Increases require a 72-hour cooling-off period. For urgent exclusion requests, contact [email protected] directly.

If gambling feels out of control, please act now rather than later. Contact moon4d support at [email protected] or via 24/7 live chat to request an immediate account suspension — no questions asked, no penalties applied. You can also activate self-exclusion directly in your account settings. Speaking to a trusted person in your life or a mental health professional is also a meaningful and recommended step.